Big Ass Solutions Warranty Claims and Return Policies

“No Reason Necessary” Return Policy for Online Big Ass Light and Fan Orders (excludes Haiku Home products – see below)*

The customer may return the fixture for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging. Big Ass Lights must be shipped for return within 60 days of delivery; Big Ass Fans must be shipped for return within 90 days of delivery. If the fixture arrives back to us in good condition, the customer will receive a refund of the invoice price, less the following:

  • Cost of shipping, handling and insurance;
  • Amount charged for special orders;
  • Amount charges for customized parts, if any;
  • Service fee and/or parts replacement fee for any fixture that is returned missing components, damaged in shipment where the damage is not covered by insurance, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the fixture, replace missing or modified parts, and to return the fixture to its original factory condition.

* To obtain your refund, prior to shipping your product back to Big Ass Solutions, please secure a Return Materials Authorization (RMA) number by contacting Big Ass Solutions Customer Service at 877-244-3267. Your name, address, and phone number will be required. Refunds will only be credited to the original purchaser. Units returned without an RMA number will not be credited.

30-Day “No Reason Necessary” Return Policy for Online Haiku Fan and Haiku Designer Series Orders (excludes Big Ass products – see above)*

Please visit here for Shipping and Return policies for all Haiku products.

These policies apply only to products sold directly by Big Ass Solutions and Haiku Home. Products sold by Big Ass Solutions and Haiku Home Authorized Dealers are not subject to the 30-day, 60-day or 90-day “No Reason Necessary” policy. Customers who have purchased fans or lights from Big Ass Solutions and Haiku Home Authorized Dealers should contact the dealer for information on its specific return policies.

REPAIR, REPLACEMENT, OR A REFUND ARE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS WARRANTY AND BIG ASS SOLUTIONS IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES. Incidental damages include, but are not limited to, such damages as loss of use. Consequential damages include, but are not limited to, the cost of repairing or replacing other property which was damaged if this product does not work properly.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS AND LIABILITIES ON BIG ASS SOLUTIONS’ PART, AND BIG ASS SOLUTIONS NEITHER ASSUMES NOR AUTHORIZED ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCTS. NO OTHER WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY OR OF ANY OTHER KIND, WHETHER OR NOT SIMILAR IN NATURE TO ANY PREVIOUSLY SPECIFIED, SHALL EXIST WITH RESPECT TO SUCH PRODUCTS, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED BY BIG ASS SOLUTIONS AND WAIVED BY CUSTOMER. UNDER NO CIRCUMSTANCES SHALL BIG ASS SOLUTIONS BE LIABLE FOR ANY LOSS, DAMAGE COST OF REPAIR, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE USE, SALE, OR REPAIR OF ANY PRODUCTS PURCHASED FROM BIG ASS SOLUTIONS, UNLESS SUCH DAMAGES CANNOT BE EXCLUDED BY LAW.

TIPS Returns

These lighting products are provided on a trial basis, free of charge. Customers should refer to the agreement they signed at the beginning of the trial period for complete information.

In regard to returns of TIPS products, the following rules apply:The Agreement is for a 60-day trial installation period (the “Trial Period”) beginning from the date of shipment of the Products, at BAL’s cost. Should Customer elect to return Products, Customer shall notify BAL (via email to BAL’s designated representative) within the 60-day Trial Period. Customer shall return the Products, at Customer’s cost (FOB Destination, Freight Prepaid), to BAL in the original packaging. Customer is responsible for any (unlikely) damage to the Products until their arrival for inspection at BAL’s facility, according to BAL’s standard return and inspection policies. The Products must be returned in their original condition, ordinary wear and tear excepted.

Warranty Returns

If you believe a part failed during normal operation and is covered under warranty, notify Big Ass Solutions. We will send you a replacement part and return labels for you to ship us the failed part. In order for us to evaluate the cause of the product failure, please return the original part to our offices within 10 business days of receipt of the replacement part. After we receive it, we will evaluate it and determine the reasons for its failure and whether it is covered under warranty. If the part is covered under warranty, you will not be charged for the replacement item. If the part is not covered under warranty, you will be charged for the replacement part plus shipping and handling.

Warranty Return Instructions

  1. Contact Customer Service at 1-855-694-2458 to obtain an RMA number
  2. Please use the return label supplied by your Customer Service associate. The return shipment address is:
    Big Ass Solutions
    ATTN: RMA#________
    2251 Innovation Drive
    Lexington, KY 40511 USA
  3. Use the packaging for the replacement part to return the original part. The RMA number must appear on the outside of the packaging.
  4. If the part weighs over 50 lb (22.7 kg), you will be provided a prepaid Bill of Lading. To schedule a freight pickup, please contact Customer Service. We will only charge freight costs if the original part is not covered under warranty.
  5. If the part weighs 50 lb (22.7 kg) or less, please use the provided prepaid shipping label and schedule a FedEx pickup or drop off the package at your local FedEx office location.

WEEE Recycling

The WEEE directive requires manufacturers to mark electrical and electronic equipment with the WEEE symbol. The symbol consists of a crossed-out wheeled bin with a thick, black line below to remind consumers not to dispose of WEEE as unsorted municipal waste and to differentiate the symbol from other recycling symbols. Do not dispose of your product in the general waste. Please either check your local regulations on how to dispose of electrical and electronic products or return the product to Big Ass Solutions (you pay shipping fees).

WEEE Return Instructions

You are responsible for providing and paying for shipping when returning a product to Big Ass Solutions for the purpose of recycling under the WEEE directive.

Please ship the product to the following address:
Big Ass Solutions
ATTN: WEEE Recycling
2251 Innovation Drive
Lexington, KY 40505